Frequently Asked Questions - Houston, TX

Explore these helpful FAQs

At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs, lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget, but here are a list of our customers frequently asked questions at Mobility City of Houston, TX.

About/Showroom

What are your hours of operation?

Mobility City in Houston, TX is open from 9 am to 5 pm on Mondays to Fridays, and from 10 am to 2 pm on Saturdays.

Is there someone in the showroom that can help me with the mobility products?

Yes, you can expect to receive help at the Mobility City showroom for your mobility product needs.

Can you deliver the mobility equipment to my home?

Certainly, Mobility City of Houston, TX provides home delivery for mobility equipment within the Houston, Harris County, Spring, Tomball, & Cypress, TX area.

Purchasing & Payment

Do you offer financing options on mobility equipment?

Yes, Mobility City of Houston, TX offers financing options through Care Credit as well as a lease-to-own option through Acima.

Do you ever offer discounts or specials on mobility equipment?

Yes, stay up to date on the latest discounts and specials for mobility equipment at Mobility City of Houston, TX by following us on social media platforms like Facebook, Google, and Yelp.

Do you accept health insurance?

While some mobility equipment may be covered by insurance or Medicare, it’s always best to call us at Mobility City for more information about which products may qualify.

I’m on a limited budget. Do you have inexpensive products?

Yes, Mobility City of Houston, TX always has budget-friendly mobility equipment options available.

Do you buy used mobility equipment?

No, please call us at Mobility City to clarify our policy on purchasing used mobility equipment.

Rentals

What type of equipment do you rent?

Scooter, Wheelchair, Powerchair, Hospital Beds, Ramps, Knee Scooter, Rollator

How long do I need to rent the equipment for?

We have rentals for Daily, Weekend, Week, Half Month and Monthly

Can you deliver rented mobility products?

Yes, we do offer delivery options on mobility equipment rentals.

Do you have a delivery fee for rentals?

Yes, there is a delivery fee for rentals. Please contact us to learn more.

Can you deliver and pick up rented products to the hotel we are staying at?

Yes, if you’re coming to visit or staying in the Houston, TX area – please give us a call and we’ll bring your mobility equipment rental to your hotel or place of stay.

Do you offer insurance for rentals?

No, we do not offer a form of insurance on rentals.

Can my rental charge go towards a purchase?

No, no credit will be applied from a mobility equipment rental if you decide to purchase.

Do you provide rentals for any local airports?

Yes, we provide mobility equipment rentals at IAH airport. Please contact our store to learn more.

How do I arrange a rental at IAH airport?

Please call us to set up the pickup/delivery

Where is pickup and dropoff when renting a product at IAH airport?

Please call us at 832-344-3911 for more information

Repairs

Can you fix my broken products and equipment at my home?

Yes, we offer repair services for broken products and equipment in Houston. Our technicians can come to your home to fix them.

Does your mobility equipment service truck come to my area to do repairs?

Yes, our mobility equipment service truck covers the Houston area for repairs. We can come to your location to fix your mobility equipment.

Do you service electric scooters in Houston, TX?

Yes, we offer service for electric scooters in Houston. Our technicians can repair and maintain electric scooters.

Do I need to schedule an appointment to bring my mobility equipment in for repair?

Yes, it is recommended to schedule an appointment for bringing your mobility equipment in for repair in Houston. Walk-ins are also welcome at our facility.

Technicians

Do your Technicians work for your company and do they have background checks?

Yes, our technicians are employed by our company in Houston, and they undergo thorough background checks for your peace of mind.

Have your Technicians received the Covid-19 vaccination?

Yes, our technicians have received the Covid-19 vaccination to prioritize the safety and health of our customers.

Are you insured in case of damage in my home?

Yes, we are insured to provide coverage in case of any damage that may occur to your home during the repair process in Houston.

In-Home Delivery

Where do you deliver mobility equipment to?

We offer in-home delivery of mobility equipment to various locations in Houston, TX for your convenience.

How soon can you deliver mobility equipment to my home?

We strive to deliver mobility equipment to your home within 24-48 hours of your order.

Does your mobility equipment service truck come to my area?

Yes, our mobility equipment service truck covers various areas in Houston, ensuring we can reach your location for repairs and assistance.

Products & Equipment

Do you carry bathroom safety equipment?

Yes, we have a range of bathroom safety equipment available in our Houston, TX mobility equipment store to meet your needs.

Can I pay you over the phone for products and services at my parents’ home?

Yes, we offer the convenience of making payments over the phone for products and services at your parents’ home.

Do you repair products bought from other companies?

Yes, we provide repair services for products purchased from other companies. Our skilled technicians can diagnose and fix the issues.

Can you come to my home, apartment, or assisted living facility to repair my equipment?

Yes, we offer repair services at various locations including homes, apartments, and assisted living facilities in the Houston, TX area.

My batteries no longer charge. Do you carry replacements?

Yes, we carry replacement batteries for various mobility equipment. We can help you with your battery replacement needs.

Do you carry lithium replacement batteries?

Yes, we have lithium replacement batteries available for compatible mobility equipment.

Can I just buy the batteries myself?

Yes, you have the option to purchase the batteries yourself. We can provide guidance on the appropriate batteries for your equipment.

Do you sell chargers?

Yes, we sell chargers specifically designed for mobility equipment.

Will you purchase used mobility equipment?

No, we do not purchase used mobility equipment. However, we provide repair and maintenance services for your existing equipment.

Do you have mobility equipment to see and test in your showroom?

Yes, we have a showroom in Houston, TX where you can view and test different models of mobility equipment.

Do you honor a manufacturer’s warranties on mobility equipment?

Yes, we honor manufacturer’s warranties on mobility equipment purchased from our store.

Do you carry and service bariatric mobility equipment?

Yes, we carry and provide service for bariatric mobility equipment in Houston, catering to the specific needs of individuals requiring such equipment.

Sanitization

What products can you sanitize?

We can sanitize all types of mobility equipment, ensuring cleanliness and hygiene.

Will sanitization ruin, rust, or fade my equipment?

No, sanitization processes are designed to be safe for your equipment and will not cause any damage, rusting, or fading.

What kind of chemicals are used when sanitizing?

We use water and steam equipment for the sanitization process of mobility equipment, ensuring effective cleanliness without harsh chemicals.

How often should my equipment be sanitized?

For optimal hygiene, it is recommended to sanitize your equipment on a monthly basis.

Can you sanitize equipment at my home or do I need to come to your store?

Yes, we can sanitize your equipment at your home for your convenience. There’s no need to visit our store for sanitization services.

Thank you. Needed wheels replaced for a wheelchair. Very wonderful people, kind hearted, quick service, price reasonable. Will use them again if need be!

Laura Reynolds - Google
Quick service , very courteous and very professional. I highly recommend Mobility City for all your service & equipment needs.

Frank Verdinez - Google
Solomon took good care of us. Mobility City gave me a timely appointment and skillful work. I am happy to recommend them.

Latrelle Coldiron - Google

A Collection of Commonly Asked Questions at Mobility City of Houston, TX

How Can We Help?